Call Us On 01383735710 (24/7) Or Email info@dentistry-no3.co.uk

            

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Complaints Procedure

Complaints Procedure

CODE OF PRACTICE FOR PATIENT COMPLAINTS

In this practice we take complaints very seriously indeed and try to ensure that all patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives. 

  1. Our aim is to react to complaints in the way in which we would all want a complaint about a service to be handled.  We learn from every mistake that we make and we respond to patients’ concerns in a caring and sensitive way.
  2. The person responsible within the Practice for dealing with any complaint about the service which we provide is the Practice Manager.
  3. If a complaint is verbal the details will be listened to on the telephone or at the reception desk, and offer to refer him/her to the Practice Manager immediately if available.
  4. If the Practice Manager is not available at that specific time, then the patient will be told when he/she will be able to talk to the Manager and arrangements will be made for this to happen.  A member of the staff will take brief details of the complaint and pass them on.  If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
  5. If the patient is still not satisfied after speaking to the Practice Manager then we would request that the complaint be put in writing and addressed to the Practice Manager.
  6. We will acknowledge the written patient’s complaint in writing and enclose a copy of this code of practice as soon as possible but normally within three working days.
  7. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist involved unless the patient does not want this.
  8. We will seek to investigate the complaint within and respond within twenty working days of the complaint being received to give explanation of the circumstances which led to the complaint.
  9. We will confirm the decision about the complaint in writing to the patient immediately after completing our investigation.
  10. If complaining on behalf of someone else, please note that we keep strictly to the rules of confidentiality.  If you are complaining on behalf of someone else, we must know that you have permission to do so.  A note signed by the person concerned will be needed, unless they are incapable (because of physical or mental illness) of providing this.
  11. Proper and comprehensive records are kept of any complaint received.

Pain Free And We Can Prove It!

Pain Free At No3
Pain Free At No3
Pain Free At No3
Pain Free At No3
See What Our Patients Say
See What Our Patients Say
See What Our Patients Say
See What Our Patients Say
Dentistry @ No 3
5.0
Based on 128 reviews
Dentistry at No 3
4.6
Based on 30 reviews
Hi there!I have had to have treatment yesterday, 22 July '20, at No3 Dental clinic.Have had initial photographs xrays and impressions prior to my having 4 front upper teeth removed. I can honestly say, i felt NO pain during this procedure and even the numbing injections were painless!My Dentist, Alistar, took his time to loosen teeth rather than just pull them so that it protected my bone and gums. After the extractions, i had few dissolvable stitches but felt nothing at all!! He then took time to make sure my comfort denture was perfectly held in place over the extraction site before i left. Having had a lot of treatments done both NHS and Privately, i have no problem recommeding him as the VERY BEST Dentist ive ever had work on my teeth.His attention to detail and to making sure i was painfree and comfortable at all times, is FIRST CLASS!!Also, i must add, that the comfort denture is more like a finished denture!! Better than any ive had made before and I cannot wait until i get my new teeth in about 6 weeks time.Im writing this, the morning after and ive no pain at all.To be honest, ive said that he should charge more for his professionalism expertise and care. Also received a call this morning to check that im ok...and im going again tomorrow for a quick checkup.Whats the saying, You get what you pay for!! Well ive had the Rolls Royce treatment...If youre afraid or nervous, i would HIGHLY recommend Alistar, brilliant Dr of Dentistry.Id also like to mention the staff at this clinic. Leigh was the first person i spoke with and very understanding and intuitive...helped me immensely and put me at ease, no question went unanswered.Barbara and Amy also are lovely and very caring thiughtful people. Barbara called this morning, to make sure i was still feeling well after my treatment.If ive got any names wrong, forgive me. I will correct at later time.Mrs Nori Robertson
Norrie Robertson
Norrie R.
I have been to many dentists over the years and No3 has to be the best to date. Dr Alisdair is truly amazing and has transformed my smile. He has given me a natural look and the whole process was comfortable and completely pain free. Everyone at the practice is so friendly and warm. I have no doubt that I will continue using this practice for many years to come.
jaimini chohan
jaimini C.
My husband had extensive treatment and was very happy with the service provided by Alisdair. It was, as is claimed by them, virtually pain free and as a result I decided to have some cosmetic work done. I have attended NHS practices all my life and have always been quite anxious, more so as I get older. My appointments at No. 3 have been a totally different experience. Any procedures are fully explained with help of photographs taken and shown on a screen. There was no pressure to have work done, the final decision was mine. Alisdair made me feel very much at ease and has totally transformed the appearance of my teeth. I no longer feel embarrassed at their appearance. As a thank you for choosing them, they are also contributing towards several good causes from helping children with dental hygiene and malnutrition to assisting families following natural disasters. I am now a patient at Dentistry @ No. 3.
Anne McMurray
Anne M.
Exceptional service all round: from being welcomed by the kind and courteous reception staff, the pleasant waiting room and being treated by Dr. Masterson (Rebecca), who was great and made me feel at ease. I will definitely be recommending Dentistry @ No 3 for others looking for pain free dentistry.
James Drummond
James D.
I am one of those people who have been terrified of the dentist since childhood, even to the point of deliberately missing appointments!No longer! I have been going to dentistry at number 3 for 6 years without any problem. Absolutely first rate personnel who provide pain free treatment as promised.
Dave Russell
Dave R.
I can’t thank Ali and the whole practice at Dentistry at No 3 enough. I have been extremely unhappy with my smile for as long as I can remember and it has really affected my confidence and daily life. I am really glad I choose this practice to fix my smile and I am extremely happy with the results. The treatment was totally pain free and everyone was very helpful. Any worries I had they were there and any reassurance I needed was given. I highly recommend Dentistry at No 3. Thanks guys for helping me on this journey.
Jamie Paton
Jamie P.
I had just moved over from Canada and needed dental work. Rebecca treated my cavities and it was the most painless procedure I’ve ever had done! She used specialized needles and I mean it when I say I felt nothing! Rebecca and her staff gave me a very warm welcome to Scotland! Can not recommend enough, especially if you have a fear of the dentist like I do! Will definitely be going back!
Tia Martin
Tia M.
Having attended the same dentist for 40 years I was rather apprehensive when a new team took over the practice but my fears have been allayed and my recent experiences at the surgery have been very good.Everyone is friendly and caring and my treatment pain free. Thanks to everyone involved.
Sylvia Spark
Sylvia S.

Our Promises To You...

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Finance Options - Spreading The Cost of Your Dentistry

Finance Options - Spreading The Cost of Your Dentistry

We understand that dental treatment may be necessary at times which are not always financially convenient. To help you on these occasions we can offer you various options to spread the investment including 0% interest free credit on treatment.

Other low cost finance options are available. If you are worried about paying for your dental treatment we will try our best to help find the right solution for you.

We also offer a pain free practice plan to help spread the cost of your routine dental care.

Get In Touch With Dentistry @ No.3 Today

Contact Dentistry @ No.3 Dental Practice

Home of *Pain Free Dentistry

Telephone: 01383735710 (24/7)

Email: info@dentistry-no3.co.uk

Dentistry For Busy People

Monday 9am – 9pm

Tuesday 9am – 6pm

Wednesday 9am – 6pm

Thursday 9am – 6pm

Friday 9am – 4pm

Saturday 9am – 1pm

Come And Meet The Dentistry At No.3 Team

Come And Meet The Dentistry At No.3 Team

Dentistry @ No.3, 3 Comely Park, Dunfermline, Fife, KY12 7HU

Dentist in Dunfermline