Call Us On 01383735710 (24/7) Or Email info@dentistry-no3.co.uk

            

Call 01383735710 (24/7)

Complaints Procedure

Complaints Procedure

CODE OF PRACTICE FOR PATIENT COMPLAINTS

In this practice we take complaints very seriously indeed and try to ensure that all patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives. 

  1. Our aim is to react to complaints in the way in which we would all want a complaint about a service to be handled.  We learn from every mistake that we make and we respond to patients’ concerns in a caring and sensitive way.
  2. The person responsible within the Practice for dealing with any complaint about the service which we provide is the Practice Manager.
  3. If a complaint is verbal the details will be listened to on the telephone or at the reception desk, and offer to refer him/her to the Practice Manager immediately if available.
  4. If the Practice Manager is not available at that specific time, then the patient will be told when he/she will be able to talk to the Manager and arrangements will be made for this to happen.  A member of the staff will take brief details of the complaint and pass them on.  If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
  5. If the patient is still not satisfied after speaking to the Practice Manager then we would request that the complaint be put in writing and addressed to the Practice Manager.
  6. We will acknowledge the written patient’s complaint in writing and enclose a copy of this code of practice as soon as possible but normally within three working days.
  7. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist involved unless the patient does not want this.
  8. We will seek to investigate the complaint within and respond within twenty working days of the complaint being received to give explanation of the circumstances which led to the complaint.
  9. We will confirm the decision about the complaint in writing to the patient immediately after completing our investigation.
  10. If complaining on behalf of someone else, please note that we keep strictly to the rules of confidentiality.  If you are complaining on behalf of someone else, we must know that you have permission to do so.  A note signed by the person concerned will be needed, unless they are incapable (because of physical or mental illness) of providing this.
  11. Proper and comprehensive records are kept of any complaint received.

Pain Free And We Can Prove It!

Pain Free At No3
Pain Free At No3
Pain Free At No3
Pain Free At No3
See What Our Patients Say
See What Our Patients Say
See What Our Patients Say
See What Our Patients Say
Dentistry @ No 3
4.9
Based on 164 reviews
Dentistry at No 3
4.6
Based on 30 reviews
I have just finished my smile transformation with Rebecca at Dentistry@No3 and I'm absolutely delighted with the results! The entire process was pain free throughout, even with the extensive work and challenges faced with my case, Rebecca's eye for detail made the difference between a good job and an amazing result. I now smile wider than ever and with with a new found confidence. I wouldn't hesitate to recommend Rebecca and the rest of the team at Dentistry@No3 to anyone looking for a dentist. First Class!
Danny Byrne
Danny B.
Having had a recommendation from my partner about Dentistry@ No 3, I thought I will give them a try. I was told that the treatment you receive is totally pain free, after getting 5 teeth out and a new denture fitted I can honestly say the whole process was indeed totally pain free. Alisdair Colquhoun is an outstanding dentist and I highly recommend this practice.
Ian Fraser
Ian F.
First visit to No3 hygienist, would highly recommend, my first pain free scaling. The staff are all friendly, make you feel comfortable & relaxed.
Graeme Pryde
Graeme P.
Just finished my treatment at Dentistry @ No 3 and I couldn’t be happier with the results. Alasdair made me feel confident from my first appointment that the vision I had for my teeth was achievable and they have been finished to the highest standard. The treatment was pain free and I felt comfortable throughout. I would recommend anyone to Dentistry @ No 3!
Darren Richardson
Darren R.
I have just finished my treatment at Dentistry @ No 3, and I would like to highly recommend this practice to anyone looking to have work done. From my first visit for a free smile consultation until the completion of my work, the staff have been very friendly and highly professional throughout. For someone like myself who has always had a fear of going to the dentist, the thought of getting implants and dentures made was a daunting one. I thought there was no way it could all be pain free, but I have to tell you that it was. From the extractions to the implants and finally the denture creation I felt no pain whatsoever. Ali is a first-class dentist who puts you at ease and does an excellent job. I now have a lovely full set of teeth for the first time in years and have regained my confidence eating while in company. I want to thank everyone at Dentistry @ No 3 for making the whole journey a great experience and also for living up to their promise of providing truly PAIN FREE dentistry. Thank you.
Ian Marshall
Ian M.
Truly is 'pain free at No 3'! From my first visit until the end of my treatment I have felt completely at ease. Amazing, friendly staff together with a professional approach makes for a very 'happy' visit to the dentist! 10/10!
Pamela Mitchell
Pamela M.
Very professional friendly staff and absolutely pain free.
Marion Syer
Marion S.
Thank you to Ally and his amazing team at dentistry at No 3. From the first time I went everything was explained to me in detail. I was given top class care throughout my treatment and am delighted with the end results. Not forgetting it was pain free!
Una Hume
Una H.
Another great pain free visit .Yesterday I got a new front bridge fitted ( having been told from another dental practice this was not possible ) I also got some bonding done to close space on two bottom teeth . Looks very natural . Alisdair makes you feel at ease and listens to your concerns and explains everything .I must also mention the week before , I got the air flow at the dental hygienist for the first time ever . I couldn’t believe the difference it made .I travel 30 miles to attend this dentist . It says it all really . 😁
Lyn Gardiner
Lyn G.
I can’t thank Ali and the whole practice at Dentistry at No 3 enough. I have been extremely unhappy with my smile for as long as I can remember and it has really affected my confidence and daily life. I am really glad I choose this practice to fix my smile and I am extremely happy with the results. The treatment was totally pain free and everyone was very helpful. Any worries I had they were there and any reassurance I needed was given. I highly recommend Dentistry at No 3. Thanks guys for helping me on this journey.
Jamie Paton
Jamie P.
I had just moved over from Canada and needed dental work. Rebecca treated my cavities and it was the most painless procedure I’ve ever had done! She used specialized needles and I mean it when I say I felt nothing! Rebecca and her staff gave me a very warm welcome to Scotland! Can not recommend enough, especially if you have a fear of the dentist like I do! Will definitely be going back!
Tia Martin
Tia M.
Having attended the same dentist for 40 years I was rather apprehensive when a new team took over the practice but my fears have been allayed and my recent experiences at the surgery have been very good.Everyone is friendly and caring and my treatment pain free. Thanks to everyone involved.
Sylvia Spark
Sylvia S.

Our Promises To You...

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Finance Options - Spreading The Cost of Your Dentistry

Finance Options - Spreading The Cost of Your Dentistry

We understand that dental treatment may be necessary at times which are not always financially convenient. To help you on these occasions we can offer you various options to spread the investment including 0% interest free credit on treatment.

Other low cost finance options are available. If you are worried about paying for your dental treatment we will try our best to help find the right solution for you.

We also offer a pain free practice plan to help spread the cost of your routine dental care.

Award Winning Dentistry

  • Award Winning Dentistry

  • Award Winning Dentistry

  • Award Winning Dentistry

  • Award Winning Dentistry

  • Award Winning Dentistry

  • Award Winning Dentistry

  • Award Winning Dentistry

  • Award Winning Dentistry

Get In Touch With Dentistry @ No.3 Today

Contact Dentistry @ No.3 Dental Practice

Home of *Pain Free Dentistry

Telephone: 01383735710 (24/7)

Email: info@dentistry-no3.co.uk

Dentistry For Busy People

Monday 9am – 9pm

Tuesday 9am – 6pm

Wednesday 9am – 6pm

Thursday 9am – 6pm

Friday 9am – 4pm

Saturday 9am – 1pm

Come And Meet The Dentistry At No.3 Team

Come And Meet The Dentistry At No.3 Team

Dentistry @ No.3, 3 Comely Park, Dunfermline, Fife, KY12 7HU

Dentist in Dunfermline