Call Us On 01383735710 (24/7) Or Email info@dentistry-no3.co.uk

            

Call 01383735710 (24/7)

Complaints Procedure

Complaints Procedure

CODE OF PRACTICE FOR PATIENT COMPLAINTS

In this practice we take complaints very seriously indeed and try to ensure that all patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives. 

  1. Our aim is to react to complaints in the way in which we would all want a complaint about a service to be handled.  We learn from every mistake that we make and we respond to patients’ concerns in a caring and sensitive way.
  2. The person responsible within the Practice for dealing with any complaint about the service which we provide is the Practice Manager.
  3. If a complaint is verbal the details will be listened to on the telephone or at the reception desk, and offer to refer him/her to the Practice Manager immediately if available.
  4. If the Practice Manager is not available at that specific time, then the patient will be told when he/she will be able to talk to the Manager and arrangements will be made for this to happen.  A member of the staff will take brief details of the complaint and pass them on.  If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
  5. If the patient is still not satisfied after speaking to the Practice Manager then we would request that the complaint be put in writing and addressed to the Practice Manager.
  6. We will acknowledge the written patient’s complaint in writing and enclose a copy of this code of practice as soon as possible but normally within three working days.
  7. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist involved unless the patient does not want this.
  8. We will seek to investigate the complaint within and respond within twenty working days of the complaint being received to give explanation of the circumstances which led to the complaint.
  9. We will confirm the decision about the complaint in writing to the patient immediately after completing our investigation.
  10. If complaining on behalf of someone else, please note that we keep strictly to the rules of confidentiality.  If you are complaining on behalf of someone else, we must know that you have permission to do so.  A note signed by the person concerned will be needed, unless they are incapable (because of physical or mental illness) of providing this.
  11. Proper and comprehensive records are kept of any complaint received.

Pain Free And We Can Prove It!

Pain Free At No3
Pain Free At No3
Pain Free At No3
Pain Free At No3
See What Our Patients Say
See What Our Patients Say
See What Our Patients Say
See What Our Patients Say
Dentistry @ No 3
5.0
Based on 103 reviews
Dentistry at No 3
4.6
Based on 30 reviews
I can’t thank Ali and the whole practice at Dentistry at No 3 enough. I have been extremely unhappy with my smile for as long as I can remember and it has really affected my confidence and daily life. I am really glad I choose this practice to fix my smile and I am extremely happy with the results. The treatment was totally pain free and everyone was very helpful. Any worries I had they were there and any reassurance I needed was given. I highly recommend Dentistry at No 3. Thanks guys for helping me on this journey.
Jamie Paton
Jamie P.
First visit to a hygienist in 5 yrs and it was indeed painless with dentistry@no3. Shiny Teefs!! Thank you Laura....now looking forward to creating my new improved smile with Rebecca 😁
Gillian Jaffray
Gillian J.
A pain free experience
Ted Bogucki
Ted B.
Alisdair and the team provide a fantastic service. They're knowledge and interpersonal skills are great, and information about procedures are communicated clearly and in detail, in a user friendly way.The techniques are absolutely pain free and as a patient I always feel valued, respected and that the team are totally focussed on ensuring I have a five star, anxiety free experience. They provide top quality dentistry in a relaxed person centred atmosphere.The premises are spotlessly clean, bright and modern and you're welcomed warmly from the moment you meet Barbara on reception.The equipment and techniques are also clearly current and evidence led, and Alisdair talks clearly and passionately about ongoing learning and development. Special mention also to Laura who is the gentlest and most thorough dental therapist I've ever experienced.I can't recommend Dentistry @ No 3 highly enough
Andrew Boyle
Andrew B.
First class friendly and professional service. I have just had 5 teeth removed and the whole procedure was entirely painless. I am always nervous when going for procedures at the dentist but this was amazing. I would highly recommend Dentistry@ No3.
Ian Marshall
Ian M.
Excellent practice & lovely staff. Especially Alisdair who is always so friendly and puts me at ease during my appointments. The treatment I had was pain free as promised. I would highly recommend Dentistry @ No3.
Claire Beattie
Claire B.
I had just moved over from Canada and needed dental work. Rebecca treated my cavities and it was the most painless procedure I’ve ever had done! She used specialized needles and I mean it when I say I felt nothing! Rebecca and her staff gave me a very warm welcome to Scotland! Can not recommend enough, especially if you have a fear of the dentist like I do! Will definitely be going back!
Tia Martin
Tia M.
I had just moved over from Canada and needed dental work. Rebecca treated my cavities and it was the most painless procedure I’ve ever had done! She used specialized needles and I mean it when I say I felt nothing! Rebecca and her staff gave me a very warm welcome to Scotland! Can not recommend enough, especially if you have a fear of the dentist like I do! Will definitely be going back!
Tia Martin
Tia M.
I am one of those people who have been terrified of the dentist since childhood, even to the point of deliberately missing appointments!No longer! I have been going to dentistry at number 3 for 6 years without any problem. Absolutely first rate personnel who provide pain free treatment as promised.
Dave Russell
Dave R.
The most amazing results from cosmetic bonding to make my teeth straighter and a better shape! So happy with the outcome, pain free and the staff are lovely! Feel more confident about my smile 😀
Emma Walker
Emma W.
Very professional and absolutely pain free
Marion Syer
Marion S.
Great and painless work over a period of three months! Very flexible with appointments and payments. Lovely kind staff all working hard to put any fears at ease. Highly recommend this dentist to any looking! Never felt better about myself or my teeth.
Mark Bennett
Mark B.
Having attended the same dentist for 40 years I was rather apprehensive when a new team took over the practice but my fears have been allayed and my recent experiences at the surgery have been very good.Everyone is friendly and caring and my treatment pain free. Thanks to everyone involved.
Sylvia Spark
Sylvia S.
I've been a patient for many years, and my experience has always been very good here. The staff are all very friendly and welcoming, and the practice is very modern and well-equipped. Alasdair is a very considerate and careful dentist and has always ensured pain free treatment, even during my more serious appointments! No-one genuinely enjoys a trip to the dentist, but here it really is as pain and stress-free as it gets.
Murray Woodburn
Murray W.
I’ve been a patient at No.3 for years and Have always had a good experience. The reception always have a warm welcome. The dentists are always very informative, kind and all treatment has been pain free. The nurses are always very caring and helpful, especially the lovely Claire. Would definitely recommend.
William Donaldson
William D.
Having previously suffered rough treatment from a dental hygienist, it was a relief to be treated painlessly, in a relaxed atmosphere, and with pleasant company
Janet Paterson
Janet P.

Our Promises To You...

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Finance Options - Spreading The Cost of Your Dentistry

Finance Options - Spreading The Cost of Your Dentistry

We understand that dental treatment may be necessary at times which are not always financially convenient. To help you on these occasions we can offer you various options to spread the investment including 0% interest free credit on treatment.

Other low cost finance options are available. If you are worried about paying for your dental treatment we will try our best to help find the right solution for you.

We also offer a pain free practice plan to help spread the cost of your routine dental care.

Get In Touch With Dentistry @ No.3 Today

Contact Dentistry @ No.3 Dental Practice

Home of *Pain Free Dentistry

Telephone: 01383735710 (24/7)

Email: info@dentistry-no3.co.uk

Dentistry For Busy People

Monday 9am – 9pm

Tuesday 9am – 6pm

Wednesday 9am – 6pm

Thursday 9am – 6pm

Friday 9am – 4pm

Saturday 9am – 1pm

Come And Meet The Dentistry At No.3 Team

Come And Meet The Dentistry At No.3 Team

Dentistry @ No.3, 3 Comely Park, Dunfermline, Fife, KY12 7HU

Dentist in Dunfermline